Gemliox - Privacy Policy
Privacy Policy
Last Updated: 17th Feb, 2026
Gemliox ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use the Gemliox mobile application.
This policy applies globally to all users of our website and mobile services.
1. Information We Collect
A. Information You Provide
We may collect personal information that you voluntarily provide, including:
Name
Email address
Account login credentials
Support inquiries
Any information submitted through contact forms
B. Information Collected Automatically
When you visit our website or use our app, we may automatically collect:
Device type
Operating system
IP address
Browser type
App usage data
Log data
Diagnostic information
This data is used for analytics, security, and performance improvements.
C. Permissions & Device Access (Mobile App)
The Gemliox mobile app may request:
Bluetooth Access
To connect and communicate with compatible 360° camera hardware.
Camera Access
To enable live preview and image/video capture.
Photo Library / Storage Access
To save and manage captured media.
These permissions are used strictly for functionality purposes.
D. Image & Media Processing
Images captured through the app are stored locally on your device unless you choose to use AI enhancement features.
If AI processing is enabled:
Selected images may be securely transmitted to a cloud-based processing service.
Images are processed solely to improve quality.
Images are not sold or used for advertising.
2. How We Use Your Information
We use collected information to:
Provide and maintain our services
Enable device connectivity
Improve product performance
Enhance images using AI tools
Provide customer support
Monitor security and prevent fraud
Comply with legal obligations
We do not sell personal information to third parties.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
Your consent
Contractual necessity
Legal obligations
Legitimate business interests
4. Data Sharing
We may share information with:
Cloud service providers
AI processing providers
Hosting providers
Analytics providers
Legal authorities when required by law
All service providers are required to protect your data.
5. Data Retention
We retain personal data only as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce agreements
Media processed for AI enhancement is not stored longer than required for processing.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information, including:
Encrypted data transmission
Secure servers
Access control procedures
However, no method of transmission over the internet is 100% secure.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction
Request deletion
Object to processing
Withdraw consent
Request data portability
To exercise these rights, contact us using the details below.
8. International Data Transfers
Your information may be transferred and processed outside your country. We take appropriate safeguards to ensure your data remains protected.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
📧 Email: info@gemliox.com